Hello! Please read the below before you contact our support desk:
Our customer service hours are Monday - Friday from 10am - 5pm EST. Once your ticket has been created, one of our customer service representatives will reply to your message within 24 - 48 hours during the above hours.
For specific order questions, please be sure to include your order number which you would have received by email.
Please be patient and we'll get back to you as soon as possible :)
Your friends,
- pet clubs
